Shipping policy

Shipping within the United States

Offcoat offers free standard shipping to supported United States delivery addresses. Available delivery options and the total price are shown at checkout. We do not currently offer international delivery or express shipping.

Where orders ship from

Our mitts are sent directly from our fulfillment partner in China. Our Indiana return address is not the dispatch warehouse.

Processing and transit

Order processing happens before dispatch and adds time to delivery. The current supplier transit estimate is 5–15 days after dispatch; some shipments take longer. This estimate excludes processing and is not a guaranteed arrival date. Stock availability, carrier capacity, customs and holidays can affect timing.

If we cannot dispatch your order within any stated shipment period, or within 30 days when no shipment period was stated, we will contact you with the available timing information and the option to consent to a delay or cancel for a full refund. We will not treat an indefinite delay as automatically accepted.

Tracking and delivery questions

Tracking details will be sent when your order is dispatched and tracking becomes available. Please check that your delivery address, including any apartment number, is correct before ordering. Contact parzreels@gmail.com promptly if it needs correcting; changes may not be possible after dispatch.

If tracking stalls, your package does not arrive, or an item is missing, email us with your order number so we can investigate. Refunds and replacements are handled under our return and refund policy.